We called Rich early Sunday morning about our hot water heater not lighting and, just like the other reviewers said, he answered right away. It’s not like I had a leak or anything but he still came out within hours and was able to get it up and running so that, by the afternoon, my hot water was back! We also appreciate that he took the time to explain what was going on and what to do going forward. And, on top of it all, he was friendly, on time and polite. I think we’ve found our new go-to plumber! Oh, AND he’s a local business, not a franchise!